Initial inquiry: The first step in the on-boarding process is for a potential client or their family member to make an inquiry about our services. Our team will respond promptly to the inquiry and provide the necessary information about our care services and answer any questions the client may have.

Assessment: If the client is interested in our services, we will schedule a free in-home assessment to evaluate their care needs and create a customized care plan. During this assessment, our care professionals will evaluate the client’s needs, preferences, and medical history to ensure that the care plan is tailored to meet their specific needs.

Care plan: Based on the assessment, our care professionals will create a customized care plan that outlines the services that will be provided and the frequency of care visits. The care plan will be reviewed and adjusted as necessary to ensure that the client’s changing needs are met.

Care provision: Once the care plan is finalized, our care professionals will begin providing care to the client. We carefully match each client with a care professional who has the necessary skills and experience to provide the highest quality of care. Our care professionals are available to provide care on an hourly, daily, or live-in basis, depending on the client’s needs.

Quality assurance: We take quality assurance seriously at Pure First Care Services Limited. We regularly monitor the quality of care provided by our care professionals and make adjustments as necessary to ensure that our clients receive the highest quality of care possible.

Ongoing communication: We believe that ongoing communication is key to providing high-quality care. Our team will maintain regular communication with the client and their family members to ensure that their needs are being met and that the care plan is being followed.

By following these simple steps, we can provide a smooth and stress-free on-boarding experience for our clients, while ensuring that their care needs are met with the highest level of quality and compassion.